At Global Taxfree Store Limited, we strive to provide our customers with the best shopping experience. If you are not completely satisfied with your purchase, we are happy to assist you with returns or exchanges under the following conditions.

1. Return Eligibility

To be eligible for a return or exchange, the following criteria must be met:

  • The item must be unused, unworn, and in its original condition with all tags and packaging intact.
  • The return request must be made within 14 days of receiving the product.
  • Proof of purchase or order confirmation is required.

2. Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons, including:

  • Underwear and swimwear (if applicable).
  • Customized or personalized items.
  • Gift cards or downloadable products.

3. How to Make a Return

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team at service@global-taxfree-store.top with your order number and reason for return.
  2. Return Authorization: Our team will review your request and provide you with a return authorization and instructions.
  3. Pack and Ship: Securely pack the item(s) in their original packaging, including all tags and receipts, and ship them to the address provided in the return authorization.
  4. Refund or Exchange: Once we receive and inspect the returned items, we will process your refund or exchange.

4. Return Shipping Costs

Unless the return is due to a mistake on our part (e.g., damaged or incorrect items), the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items of high value, as we cannot guarantee receipt of returned items.

5. Refunds

Refunds will be processed to the original payment method. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider. Shipping costs are non-refundable unless the return is due to our error.

6. Exchanges

If you wish to exchange an item for a different size or color, please contact us as soon as possible. Exchanges are subject to availability, and if the requested item is unavailable, we will process a refund instead.

7. Damaged or Incorrect Items

If you receive an item that is damaged or does not match your order, please contact us within 7 days of receiving the product. We will arrange for a replacement or issue a refund. Please include photos of the damaged or incorrect item when contacting us to help expedite the process.

8. International Returns

For international orders, please note that return shipping costs and any customs duties or taxes are the responsibility of the customer. We recommend checking with your local postal service to understand any fees that may apply.

9. Changes to This Policy

Global Taxfree Store Limited reserves the right to update or modify this Returns Policy at any time. By continuing to make purchases, you agree to be bound by the revised terms.

10. Contact Us

If you have any questions or concerns about our Returns Policy, please feel free to contact us at:

  • Email: service@global-taxfree-store.top
  • No products in the cart.